tag:blogger.com,1999:blog-22740693.post116887841287028123..comments2023-04-07T17:01:56.941+01:00Comments on Fear and loathing in North Tipperary....: Fedex kisses my arse ;-)Everthttp://www.blogger.com/profile/08514813998529133092noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-22740693.post-63647525283179760442007-11-14T02:44:00.000+00:002007-11-14T02:44:00.000+00:00I agree with isadub. I think DHL is much better t...I agree with isadub. I think DHL is much better than FedEx. I use a mail forwarding service called Bongo International (http://www.bongous.com). Bongo consolidates shipments in the US for individuals overseas. They basically allow you to use their warehouse as an American address. The obvious benefit is that you can make multiple purchases in the US and have them shipped to your new US mailbox. Bongo consolidates the items into one box and gives it to DHL for international delivery. I encourage you to check them out because they actually charge 1/2 the price DHL charges on their own. I have saved thousands of dollars over the past year.Joe Phttps://www.blogger.com/profile/17538311358748008892noreply@blogger.comtag:blogger.com,1999:blog-22740693.post-1169049436790467552007-01-17T15:57:00.000+00:002007-01-17T15:57:00.000+00:00To be quite honest I think you're looking at it fr...To be quite honest I think you're looking at it froma wrong perspective;<BR/><BR/>1) FedEx decided to use a local courier, hence they are responsible for any problems caused by the "local courier".<BR/>2) The "English guy" probably cc'd all those people because they ordered him to deal with this issue and to keep them informed.<BR/>3) They already agreed to not charge for this shipment some time ago.<BR/>4) My customer is in Israel, they (as most companies outside of Ireland) find this lack of service un-believable.<BR/><BR/>I do however appreciate reciving a letter from FedEx and this at least indicates that they are aware of this issue are dealing with it.<BR/><BR/>E.Everthttps://www.blogger.com/profile/08514813998529133092noreply@blogger.comtag:blogger.com,1999:blog-22740693.post-1168894736332617522007-01-15T20:58:00.000+00:002007-01-15T20:58:00.000+00:00Hi,I'm not part of the courier industry but I do u...Hi,<BR/>I'm not part of the courier industry but I do use them a lot. BTW, I use DHL rather than Fedex. I think they all use the same airplanes in/out of Ireland. Do Fedex airway bills (AWB's) have HAE (Heavyweight Air Express) on their consignment dockets? HAE is owned by DHL, I think?<BR/><BR/>In your original 'fedex me ass' post, you asked Fedex to respond. They did...and they admitted they'd messed up. Or rather, they blamed it on the local guy. But they did provide a solution for your future needs (via Fedex Shannon). And I think the English guy did take it seriously by cc:'ing a lot of other European managers. Maybe he's empire-building but at least he did reply. And that's not bad.<BR/><BR/>I think you'll have to ask for a refund of your money because no company gives away money without a good reason. Would you?<BR/><BR/>Re your potentially large new customer, I'm sure they'll understand your evolving situation about couriers. Chances are (a) they want to use your company (i.e., couriers are a side issue) and (b) they've had very similar problems with couriers. Your client contact is probably Irish and so are you. I'm only (half-)joking when I recommend you blame everything on the English.<BR/><BR/>Good luck!!Anonymousnoreply@blogger.com