Dell (Top class) Tech support.

Below is a real life email exchange between Dell support and a customer. Names have been deleted to protect the innocent:
For your information, the customer is in Ireland and has submitted this through Dell's Irish website

Hi there, Pierre

LE HARD DRIVE IS MERDE / KAPUTT

Salutations
XXXXX

----- Original Message -----
From: "UKI_TS_Dimension_Support"
To: <*************>
Sent: Monday, February 11, 2008 11:53 AM
Subject: Re: Case #: 20080207134925189 (KMM12755180I57L0KM)


> Dear Customer:
>
> Thank you for contacting Dell.
>
> I apologize for the inconvenience that I am unable to understand the
> issue
due to language barrier. Please reply back to the same email providing a brief description of the issue in French so that I would be glad to assist you.
>
> I assure you that I shall take the initiative to resolve this issue as
soon as I receive the above information in French.
>
> Thank you for choosing Dell.
>
> Respectfully,
>
> **************************************************************
> Original Message Follows:
> ------------------------
> * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
> * * * This is a feedback Message from the Dell Online Communications
Center. * * *
>
> Customer Information:
> **************************************************
> Name: **************
> Email:**********
> Daytime telephone number: XXXXXXXXX
> Service Tag:XXXXXXX
> eTrack: ****************************
> **************************************************
> System Label:XPS/Dimension 210/9200C
> Problem:Computer
> Operating System:Windows Vista
> Problem Description:
> IDE DEVICE FAILED
> ERROR CODE: 0F00:065 D
> :137 B
> WILL NOT START WINDOWS / BLACK SCREEN
> WENT THRU TROUBLESHOOTING; NEGATIVE.
>
> **************************************************
> Sent to: UKI_TS_Dimension@dell.com
> Referring URL: 159.134.164.52
> Date submitted: 07/02/2008