IrishDev reports that Irish Broadband has spent €13 million so far this year on expansion of their network. It goes on to report that IBB is also upgrading it business packages by halving the contention rate and dropping the prices.
Will this proof all the nay-sayers wrong?
E.
Thursday, September 14, 2006
Wednesday, September 13, 2006
Pissing against a "3"...
Last week I posted about my experiences with "3".
The last contact I had with them was when a very friendly customer services lady promissed that they would send me a replacement phone. That way we could see if the problems were handset related. I had already made clear that they obviously weren't but if this would shut them up it was worth the wait.
She promissed me that the phone would be courier delivered to me no later than Tuesday (yesterday).
Did I receive the phone? NO...
Did I receive a call? NO...
Have my problems been resolved? NO...
It's really unbelievable at this stage and I presume that they just hope that i will just "go away". With my hectic schedule this sounds like an attractive option as I have better ways to spend my time than to chase "3".
However there is the issue of my €99 p/m subscription fee and I will be buggered if I am just going to pay that without complaining...
More to follow...
E.
The last contact I had with them was when a very friendly customer services lady promissed that they would send me a replacement phone. That way we could see if the problems were handset related. I had already made clear that they obviously weren't but if this would shut them up it was worth the wait.
She promissed me that the phone would be courier delivered to me no later than Tuesday (yesterday).
Did I receive the phone? NO...
Did I receive a call? NO...
Have my problems been resolved? NO...
It's really unbelievable at this stage and I presume that they just hope that i will just "go away". With my hectic schedule this sounds like an attractive option as I have better ways to spend my time than to chase "3".
However there is the issue of my €99 p/m subscription fee and I will be buggered if I am just going to pay that without complaining...
More to follow...
E.
Friday, September 08, 2006
Broadband the American way....
Clearwire's recent advertising campaign really gets up my nose.
For anyone who has not been exposed to it let me summarize it;
It features this bloke with a feckin' irritatingly smarmy American accent ranting on about how great Clearwire is and that they can supply you with broadband without wires, cables, dishes, software etc..
Basically without anything.
I expect that if you sign up a broadband fairy will magically appear in your home and will "leave" your home broadband enabled.
This is complete nonsense.
Let me give you some facts:
Correction: make that $1.1 billion...
E.
For anyone who has not been exposed to it let me summarize it;
It features this bloke with a feckin' irritatingly smarmy American accent ranting on about how great Clearwire is and that they can supply you with broadband without wires, cables, dishes, software etc..
Basically without anything.
I expect that if you sign up a broadband fairy will magically appear in your home and will "leave" your home broadband enabled.
This is complete nonsense.
Let me give you some facts:
- Clearwire only provides a service in parts of the following areas: Dublin, Kildare (Maynooth, Naas & Newbridge), Galway (city), Louth, Waterford (city), Bray and Carlow town. So basically they cannot provide me with broadband within 48 hours. The fact that DSL is already available in (most of) those areas makes their claim even less spectecular.
- On their website they offer Clearplugs. These devices are simple powerline/ethernet adapters that will route your date traffic via your electrical wiring to any location in your building that does not receive Clearwire's signal. What the hell happened to no wires etc? Also these type of devices are notoriously un-reliable and combined with the quality of the wiring in the average Irish home are a recipy for disaster.
- Clearwire also applies (but does not advertise this); port blocking & speed throttling thereby making it impossible to use a whole range of services and applications. See here for more info...
- And what's this about "broadband the American way"?! Does this mean that if you do not sign up that a CIA hitsquad will kidnap you in the middle of the street, whisk you of to a prison in the Ukraine and tickle your footsoles with chickenfeathers untill you sign up?
- Apparently their tech & customer support stinks.
- Do NOT advertise a service that you cannot provide. This pisses people off and news spreads fast.
- Customer service is just that: service for your customer. If a customer calls provide a service. Fobbing people of, lying, not following up on appointments etc. does not do you any favours.
- Do understand the technology that you are using. A network based on radiowaves is to a large extend un-reliable. You cannot sell a service up to the maximum range of your "radio-towers". This range fluctuates creating downtime for clients at the edge of your network. Micro-cells are the way to go.
Correction: make that $1.1 billion...
E.
Three; phone yes, email no....
I posted earlier this week about the problems I've been having with 3's service ever since I signed up with them.
The blog posting has been getting a lot of hits and (obviously) I am not the only one with problems.
As I preferred to have problems solved rather than bitch about them I decided to bring the whole matter to 3's attention and suggested that this was a good opportunity to create some goodwill. "solve my problems with your service and I will post this on my blog", hence showing that 3 did care about their customers.
Did I get a reply?
Did I hell.....
Continued here..
E.
The blog posting has been getting a lot of hits and (obviously) I am not the only one with problems.
As I preferred to have problems solved rather than bitch about them I decided to bring the whole matter to 3's attention and suggested that this was a good opportunity to create some goodwill. "solve my problems with your service and I will post this on my blog", hence showing that 3 did care about their customers.
Did I get a reply?
Did I hell.....
Continued here..
E.
Now you CIA them, now you don't...
I am truly surprised about the lack of uproar in reply to Dubya's statement a few days ago that; "yes, the CIA operates a number of "secret" prisons".
Did he not deny this some months ago together with the whole issue of rendition flights and people being nabbed by CIA hit-team form foreign countries?
Does this mean that if he lies about it first he can then admit it a few months later without any negative effects?
What really annoys me about the US's so-called war on terror is not what they are doing but the way they are doing it. This is a conflict on a huge scale and the outcome is of such vital importance to the worlds population that sometimes certain "un-civilized" measures have to be taken. The use of interrogation methods that might be seen as torture ae one of those measures. If it known that a certain person holds information that could save the lives of 10's, hundreds or even thousands of "your" people what are you going to do about it?
Ask him nicely?
Or use whatever methods availabe to get access to the information?
I have no problem with the latter...
What I do have a problem with is hypocricy, the US has played this game from day one.
They apply methods that they consider neccesary and acceptable but because they think that the public might not accept them they do not admit their actions. Even when it's blatantly obvious what is going on.
By doing so they lose face & credibility in my opinion and put a negative spin on their whole effort to combat terrorism...
E.
Did he not deny this some months ago together with the whole issue of rendition flights and people being nabbed by CIA hit-team form foreign countries?
Does this mean that if he lies about it first he can then admit it a few months later without any negative effects?
What really annoys me about the US's so-called war on terror is not what they are doing but the way they are doing it. This is a conflict on a huge scale and the outcome is of such vital importance to the worlds population that sometimes certain "un-civilized" measures have to be taken. The use of interrogation methods that might be seen as torture ae one of those measures. If it known that a certain person holds information that could save the lives of 10's, hundreds or even thousands of "your" people what are you going to do about it?
Ask him nicely?
Or use whatever methods availabe to get access to the information?
I have no problem with the latter...
What I do have a problem with is hypocricy, the US has played this game from day one.
They apply methods that they consider neccesary and acceptable but because they think that the public might not accept them they do not admit their actions. Even when it's blatantly obvious what is going on.
By doing so they lose face & credibility in my opinion and put a negative spin on their whole effort to combat terrorism...
E.
Friday, September 01, 2006
To "3" or not to "3".....
After returning to Ireland last year I hobbled along on an O2 pre-pay account for a while but earlier this year I decided it was time to get a "real" mobile phone account.
I checked out a few of the different offers online and in some of the local mobile phone shops (did anyone ever notice that 2 out of three of these are smelly, grotty little establishments?).
I eventually ended up in a shiny 3G store where is was assisted in my selection by a friendly member of staff. I had a look at the different phones on offer and being a bit of a techie decided not to go for the blingy skanger phones and to opt for the Nokia 6680 instead. The best subscription offer at the time seemed to be by "3" who were relatively new on the Irish market but seeing that they already operated in several other countries it seemed like a thrustworthy enough company.
I use my mobile phone a lot so I opted for one of their top-end business packages giving me 500 inclusive minutes and 500 SMS messages. I was also lookig forward to using the 3G capabilities of the phone using it to access website and email "on the go" at a reasonable speed. the fact that it had dual cameras potentially making video-calls possible also seemed like a big plus...
Since then 3's service has been nothing but a big dissapointment. Let me list the problems that I have encountered so far:
As you might guess; I am talking a walk down to my local 3G store soon to have a look at some of the other providers. Suggestions are welcome...
05/09/06 **UPDATE**
Yesterday I decided to give "3" one last chance to solve all the problems that I am experiencing. I emailed their customer support department explaining about my problems and provided a link to this blogpost with a estimate of the number of hits it is getting. I put it to them that this would be a good opportunity to create some goodwill as I would post about their efforts to solve my problems.
What happened?
No response to my email but two hours later my phone goes completely on the blink and I can't make or receive anymore calls.
Coincedence? You tell me....
08/09/06 **UPDATE**
I've just received a call from a 3 customer service representative. Apparently it "had been brought to their attention that I was experiencing some problems with their service"....
I had to list all the problems I have had so far again. In response I got the usual pass-the-buck story. It was probably due to either my handset, the coverage or both. When I explained to them that this was not the case and that this had been discusses over an over again the customer service "body" couldn't come up with any other suggestions...
All she could do was to increase my credit limit (again). I was also told that the credit limit was in place to protect customers from themselves and that they would always operate a credit limit system no matter how long someone had been a customer. This contradicts what I have been told before.
I was also told that I SHOULD have been able to use the 3G network while abroad and that my problems connecting to it were probably due to a coverage issue. Yeah right...
When I suggested that, in order to get rid of the handset issue, they send me out a new handset I was told that they could not do this. I could only upgrade to a new handset if I extended my contract by 12 months and if this would not solve the problems I would have to pay a very large cancellation fine to terminate my contract!
Unbelievable....
Instead they offered to send me a refurbished Nokia 6680 to replace my current one.... So if this doesn't solve the problem I will be stuck with a refurbished phone while I paid for a new one....
Continued here..
E.
I checked out a few of the different offers online and in some of the local mobile phone shops (did anyone ever notice that 2 out of three of these are smelly, grotty little establishments?).
I eventually ended up in a shiny 3G store where is was assisted in my selection by a friendly member of staff. I had a look at the different phones on offer and being a bit of a techie decided not to go for the blingy skanger phones and to opt for the Nokia 6680 instead. The best subscription offer at the time seemed to be by "3" who were relatively new on the Irish market but seeing that they already operated in several other countries it seemed like a thrustworthy enough company.
I use my mobile phone a lot so I opted for one of their top-end business packages giving me 500 inclusive minutes and 500 SMS messages. I was also lookig forward to using the 3G capabilities of the phone using it to access website and email "on the go" at a reasonable speed. the fact that it had dual cameras potentially making video-calls possible also seemed like a big plus...
Since then 3's service has been nothing but a big dissapointment. Let me list the problems that I have encountered so far:
- First problem that I encountered was that some people while trying to call me from non-Irish networks (i.e. abroad) could not get through to me. They just got a recorded message stating that the person they were trying to call was not available. Not even the option to leave a voicemail. The message was clearly coming form 3's network as it was the same one people would get when I switched my handset of. 3's customer support puts it down to a coverage issue even though it happened in a wide variety of locations with excellent coverage. All "evidence" points at a roaming agreement problem.
- Sometimes when I tried to make a call I would get no ringtone after dailing the number. I presumed that I was not making a connection and blamed it on either a network or coverage problem. Until I discovered that the call was actually being made and that the recipients phone would ring and that they could hear me clearly when answering the call. I on the other hand could not hear anything. Someone tipped me to switch the phone to "offline" and back to "general" when this was happening thereby forcing the phone to re-associate with the network. This indeed solved the problem and clearly indicated a network problem. 3's technical support put it down to either a handset or a coverage problem...
- When sending an SMS message to anyone outside Ireland they would receive this message over and over again sometimes for days on end. When I spoke to three they stated that this was a fault with the receipients network and that there was nothing they could do. The fact that this problem has appeared on various forums as a typical 3 problem clearly indicates otherwise and I strongly suspect that 3's crappy roaming agreements are to blame.
- Another issue is 3's credit management policy. Apparently it is their policy that "new" customers are only allowed to run up a bill to a certain amount before they are blocked from making calls that are not covered by their free minutes. They seem to start with the limit set at €50 or some ridiculously low amount. The fact that I have always promptly paid my bills and that each bill comes to something between €200 -€300 making me a substiantial customer still doesn't make any difference. I recently was stopped from making any calls while on holidyas because my bill had exceeded €125. The fact that I was not informed of this when I signed up pisses me off even more..
- Their dismall 3G access. Now this one really puzzles me; why do I not get unlimited access to any website or web based resource that I want? Or why can I not access my own email addresses and am limited ot the stupid moronic "3-mail"? I do not want to have my 3G access limited to options to download ringtones, wallpapers or watch re-runs of some crappy soccer footage. What I want is full mobile Internet access. I do not mind paying for the time spent accessing this but I resent having my access limited to moronic content. Why do 3 go through all the trouble of providing 3rd rate content when there already is a huge amount of high quality content availabe. Save yourself the costs of providing and managing this content and just provide unlimited access. Please...
- I also discovered that 3G access only works while in Ireland. Even on one of 3's other networks abroad. I was in the UK connected to 3's network there but could not access their 3G service (I was hoping that it would be better than the Irish 3G network). No luck. Up popped a message stating that "packet data services were not available. When I called support I was told that for the Irish subscribers their 3G service only works while on the Irish network.
As you might guess; I am talking a walk down to my local 3G store soon to have a look at some of the other providers. Suggestions are welcome...
05/09/06 **UPDATE**
Yesterday I decided to give "3" one last chance to solve all the problems that I am experiencing. I emailed their customer support department explaining about my problems and provided a link to this blogpost with a estimate of the number of hits it is getting. I put it to them that this would be a good opportunity to create some goodwill as I would post about their efforts to solve my problems.
What happened?
No response to my email but two hours later my phone goes completely on the blink and I can't make or receive anymore calls.
Coincedence? You tell me....
08/09/06 **UPDATE**
I've just received a call from a 3 customer service representative. Apparently it "had been brought to their attention that I was experiencing some problems with their service"....
I had to list all the problems I have had so far again. In response I got the usual pass-the-buck story. It was probably due to either my handset, the coverage or both. When I explained to them that this was not the case and that this had been discusses over an over again the customer service "body" couldn't come up with any other suggestions...
All she could do was to increase my credit limit (again). I was also told that the credit limit was in place to protect customers from themselves and that they would always operate a credit limit system no matter how long someone had been a customer. This contradicts what I have been told before.
I was also told that I SHOULD have been able to use the 3G network while abroad and that my problems connecting to it were probably due to a coverage issue. Yeah right...
When I suggested that, in order to get rid of the handset issue, they send me out a new handset I was told that they could not do this. I could only upgrade to a new handset if I extended my contract by 12 months and if this would not solve the problems I would have to pay a very large cancellation fine to terminate my contract!
Unbelievable....
Instead they offered to send me a refurbished Nokia 6680 to replace my current one.... So if this doesn't solve the problem I will be stuck with a refurbished phone while I paid for a new one....
Continued here..
E.
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