Friday, December 29, 2006

Fedex me arse...

Let me quote from Fedex's corporate website:

Employees: More than 140,000 worldwide
Service Area: More than 220 countries and territories worldwide
Airports Served: More than 375 airports served worldwide
Aircraft Fleet:

674 aircrafts worldwide, including:

* 53 Airbus A300-600s
* 65 Airbus A310-200/300s
* 11 ATR 72s
* 29 ATR 42s
* 13 Boeing 727-100s
* 94 Boeing 727-200s
* 25 Boeing DC10-10s
* 17 Boeing DC 30-10s
* 41 Boeing MD10-10s
* 6 Boeing MD10-30s
* 58 Boeing MD11s
* 10 Cessna 208As
* 243 Cessna 208Bs
* 9 Fokker F-27s

Vehicle Fleet: More than 42,000 motorized vehicles worldwide

With all that might you would think that they could collect a shipment in rural Tipperary, right?
They have so far failed on three occasions in the last 7 days to collect a shipment. I booked all the collections by phone and got confirmation via email.
It has even been "escalated" to their "service focus team" where I was repeatedly assured that they would sort out the problem. They even went as far as stating that they would ship for free. Which is no f*cking good if they can't collect the damned shipment in the first place...

The first two times they failed to collect because the depot didn't instruct the driver to collect the shipment. If that's not the stupidest excuse ever I do not know what is...
Today was going to be their third attempt. Considering their first two cock-ups I was expecting a Fedex chopper to land in the garden.
But nothing, nada, niente, niks, nichts....
I called the "service focus team" again to see what the hell was happening.
I couldn't believe it when I was told that it was not collected today because the drivers were "too busy" and did not have time to collect my shipment.
The next collection date was next Tuesday (as in next year).
I am dumbfounded......

The shipment is for a new customer in Israel who needed it urgently.
I could have walked to Israel faster...

It seems that eof the major couriers in Ireland handle any domestic collections or deliveries themselves. It all outsourced to two-bit operators who have only been selected on low cost rather than speed, efficiency & quality.
This affects Fedex, UPS, DHL as well as An Post. The result is a crappy, overpriced service. And quite honestly I am sick and tired of it...


If anyone in Fedex reads this I would really like an explanation for this failure to perform but also for their decision to outsource the domestic service in Ireland.

kick it on

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