Friday, December 29, 2006

I'm loving it!

On our way back from a visit to the East coast yesterday I decided to feed the herd in on of the few McDonalds restaurants in this country. This one was located beside a round-about outside of Roscrea.
Now, I had visited this one before and it was one of those 2nd rate locations for a McDonald restaurant. It's located on a small plot behind a filling station with very little parking. However I pass by their and that makes it convenient...

Last night I was tired and hungry, a recipe for disaster. On top of that the place was packed out.
Trying to feed a herd of tired, hungry kids in a busy McD's can be a daunting task.
Well, I was in for a great surprise.
Apparently the restaurant had a new manager. I rattled of my order and was not meet with the usual: "euh, wasda again?".
He took my order, repeated it without any mistakes and I had my order and was on my way back to the table within 2 minutes. No only that, he helped me carry all the stuff (2 trays) to the table.
On top of that he remined my wife that her latte came with unlimited refills (something that nobody in any of the other McD's restaurants had ever told us). The guy obviously believed in the McDonalds formula and followed it to the letter.
Having managed one of these restaurants many moons ago I could recognise the "rulebook" down the letter..

I started chatting to him and apparently he had done this job yonks ago in the US, married an Irishwoman, moved to Ireland and worked for a large pharmaceutical, got laid of and went straight for this job.
It was great to see his innitiative, professionalism and enthousiasm for the job.
This is a concept that is sadly missing in a lot of people working in customer "facing" jobs in this country.

I give this guy a 10 out of 10 and can only recommend people to visit this McD's.
Oh yes, before I forget, they have free wifi internet accces too.


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